NYSD Enterprise
Delete your NYSD Track account and data
Updated:
NYSD Track is operated by NYSD Enterprise in Yaounde, Cameroon. To request account and data deletion without installing or opening the app, email support@nysdenterprise.com using the link below. Use the subject "NYSD Track account deletion" and send from the email address associated with your account. Include your username if known. You can also request deletion of particular personal information without closing the account.
We may ask for confirmation that you control the account before acting. Do not send your password, Google password, authentication tokens or full payment-card details. If you no longer have the account email, explain this so support can arrange an appropriate identity check.
In the app, sign in and open Settings > Delete account. Confirm with your password, or with the Google account connected to NYSD Track when Google confirmation is offered. Before deleting, you can request a copy through Settings > Download my data.
Account deletion removes the account profile, owned trackers, location history, safe zones, alerts, emergency contacts, account access codes, login sessions and push tokens from the active application database. Associated tracker credentials cease to work. Deletion of stored profile and tracker images is requested from the image provider and can take additional time. Information already delivered to another person cannot be recalled from their device or inbox.
Completed payment and reconciliation records are retained without the deleted account link and payer details. They have no automatic expiry in the current service. Prior operational email delivery records, suppression records and restricted recovery copies are not automatically erased by the in-app action. Routine database backups rotate after approximately 14 days. In your email request, ask for retained personal information to be reviewed and deleted too; support will identify anything that must remain for legal, accounting or security reasons and its applicable retention. Uninstalling the app alone does not delete your account.
To stop location sharing without deleting the account, use Stop sharing on the reporting phone or disable Share my location in Settings, depending on the feature enabled. A parent-configured child-mode PIN may be required. Account-deletion and privacy requests are handled through the contact below.
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